You can buy a VoIP telephone exchange system in Bangkok from your local VoIP specialist. VoIP telephone exchanges can be via the cloud or locally in your own ICT network. There is already a VoIP exchange for Bangkok, servicing SME companies, with plans from just 3 workstations. This is perfect for small to medium sized business in the city, and includes three lines. An example of this is that a doctor may want an emergency line, consultation line, and prescription line.
Your business telephony specialist will advise the best VoIP center that fits your company’s needs.
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After you have indicated that you want more information, you will receive a call. On the basis of a short questionnaire, we will determine which business telephony specialist suits your needs. We update you with who will call you within 8 working hours and arrange to schedule an appointment with you.
During the conversation at your location in Bangkok you can ask all the questions you have. The business telephony specialist will also have a number of questions for you, to make sure the plan is perfect. So, before you book, try to think about:
- How many numbers do you have?
- How many lines do you have?
- How many devices do you want to connect?
- Are there home workers?
- Are there mobile workers?
- What are your likely 3-5 year requirements?
A question that you may not expect, is a request for a copy of your current telecom invoices. These are analyzed by the telephony specialist during the development and planning phase. You will receive a detailed proposal within one week.
If you decide to accept the proposal, everything will then be fine-tuned. Of course, you keep ownership of all phone numbers. During the whole conversion, your lines will only be offline for 10 minutes.
A professional VoIP solution has many advantages. Here are just a few:
- Savings of up to 60% for business call traffic and subscriptions
- Fixed amount per month
- Existing telephone numbers will be retained
- High reliability and stability
- Low investment costs
- Good accessibility for your employees regardless of where they work
- Scalable, regardless of the growth of your organization
- Clear management system (online)
- Better insight into the monthly cost
- Lower maintenance costs through central updates
Your VoIP exchange is setup in the cloud, or physically stored within your business premises. It is a virtual telephone exchange in the cloud. IVR (Intelligent Voice Response) software can be installed too. With this you can ‘route’ the incoming call traffic to the right department or employee via voice commands. You decide when and to whom customers will be forwarded to, and which message will be played to them. While callers are waiting, you can also play music ..
The VoIP telephone exchange regulates communication from and to your organization with the outside world. The traditional hardware exchange is being replaced by a software central. You can link this digital telephone exchange to your CRM system. The telecom specialist will also discuss security and the advantages of organizing all of this centrally. You can place your software on location or ‘VoIP in cloud’ as a hosted VoIP service. You then have a hosted telephone exchange which runs at a VoIP provider.
Your business telephony specialist will hire services from a VoIP provider. The specialist buys large-scale cloud VoIP services, so you benefit from lower prices as an SME.
The devices that are used are DECT telephones, VoIP telephones and Smart phones. The connection is made via the internet. Regardless of where your employees are, they can use advanced functionalities, such as transferring calls via the operator, but also among themselves. If an employee is not available, and the caller can leave a voice message.
In Bangkok, many companies in the SME sector are looking for key terms. Your Bangkok business telephony specialist can give you more information about this. SME’s ordering from us often search for things such as: VoIP central SME, VoIP central cloud, hosted VoIP, VoIP central purchase, VoIP central software, hosted VoIP central, cloud telephone exchange, VoIP cloud and VoIP telephony.
With the phasing out of ISDN, many organizations in Bangkok are faced with a ‘mandatory’ switch to VoIP.
Here are the most common FAQ:
- Can I continue to use my answer phone?
Answer: A VoIP telephone exchange has all these functionalities. The messages have to be re-recorded.
- Which telephone exchange to choose?
The operation of your organization is central to answering this question. Only a specialist can give good advice on the basis of specific questions.
- What about my security alarm setup?
Your alarm continues to work as you normally do. You get an ‘IP-adjustment’, so that your alarm is ready for the future. Over time, alarm systems that work with an analogue line must be replaced.
- What if the internet fails?
If the internet connection is lost, your landline telephones will (temporarily) no longer work. It is possible to set up a secondary connection for this over 4G. With this you can catch internet faults on the fixed line. If you have a VoIP exchange in the cloud, the VoIP system detects the failure of the fixed internet connection. The VoIP exchange can transfer calls directly to your mobile phone.
- Will I continue to receive invoices from the phone company?
No, invoicing is only from your VoIP exchange and calling costs charged via your own business telephony specialist.
- What happens to my fax line?
You can convert your fax line to Fax2Email. Incoming faxes are delivered to one or more mailboxes. If you do not take Fax2Email, the fax line will expire.
- What is a VoIP exchange?
VoIP means “voice over IP” and it is easy to explain that a call is made via a computer network. The VoIP exchange that is locally located in the building, or in the cloud, controls the call traffic. An App is installed on the Smartphone with which you connect to the VoIP exchange. In addition, it is also possible to see accessibility of your colleagues or to integrate separate reception software into your VoIP exchange service.
- What is VoIP central SME’’?
The search term VoIP central SME is mostly used by companies looking for a VoIP exchanges in Bangkok.